Scheduling Technician - VITA

Community Action Partnership of Kern • Bakersfield, CA

3d

About The Position

Under the direction of the Program Administrator, the Scheduling Technician is the first point of contact for clients at VITA’s main office. The role involves greeting clients, managing appointments, responding to inquiries, and ensuring clients are prepared with the necessary documentation for scheduled appointments. The Scheduling Technician also provides administrative support to tax preparers and site coordinators. The position delivers in-person customer service and handles client interactions by phone, including scheduling, rescheduling, and confirming appointments. The schedule is 32 hours per week on weekdays, with some evenings and Saturdays.

Responsibilities

• Greet clients at VITA’s main office and serve as their first point of contact.
• Manage appointments and respond to client inquiries.
• Ensure clients have the necessary documentation for scheduled appointments.
• Provide administrative support to tax preparers and site coordinators.
• Assist clients by phone with scheduling, rescheduling, and appointment confirmations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed