Scheduling Support Specialist PT

RELA Language Professionals • Boise, ID

3d • Onsite

About The Position

This is a Part-Time, hourly position that will require in-office work in our BOISE IDAHO OFFICE. The schedule will generally include Sundays, with occasional Saturdays or holidays as needed. RELA Language Professionals provides interpretation and document translation services in over 80 languages, facilitating communication in healthcare and other community, business and legal settings. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development. Our vision is to transcend language to empower and unite humanity. Our mission is to drive the advancement of and revolutionize the language services industry, set new standards, enable authentic, seamless and meaningful communication by delivering unparalleled interpreters and translators, to empower voices across languages, and cultivating a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

Requirements

• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
• Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
• Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
• Excellent communication skills across multiple channels
• Proficiency in relevant scheduling software and tools
• A collaborative, positive attitude that lifts up the whole team
• Unwavering commitment to confidentiality and professionalism
• Flexibility to adapt to changing schedules and responsibilities
• Take Initiative: Ability to work independently and take ownership of tasks
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
• A mind for strategy and efficiency, always looking for ways to optimize processes
• Displays cultural sensitivity and respect for diversity
• Work productively and stay on task and be self-motivating
• Work independently and make decisions without guidance
• Live in or near Boise Idaho within reasonable commuting distance with reliable transportation to and from our office
• Training must be completed in person in office

Responsibilities

• Oversee and manage our calendaring scheduling system for interpretation
• Perform follow-up, reporting and documenting measures
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
• Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
• Handle last-minute requests and ensure seamless on-demand services
• Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed