Scheduling Support Specialist PT
About The Position
This is a Part-Time, hourly position that will require in-office work in our BOISE IDAHO OFFICE. The role is crucial to ensuring interpretation appointments are well-coordinated and clients receive top-quality language services. The Scheduling Support Specialist will be the maestro of interpretation operations, intricately coordinating interpreters across multiple locations. It's high-pressure, challenging, and incredibly rewarding. The schedule will generally include Sundays, with occasional Saturdays or holidays as needed. A 90-day probationary period is followed by a performance review. Although there may be remote work opportunities, the expectation is to work in the office most of the time.
Requirements
- Proven ability to excel under pressure in fast-paced environments
- A love for solving complex puzzles and problems and just making things work
- Thrive and adapt in rapidly changing situations
- Thrive on the intellectual challenge of efficiently matching interpreters to job requests
- Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned
- Eagle-eyed meticulous attention to detail and accuracy
- Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
- Multitasking & Time Management: Meticulously organize and monitor workflow, efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
- Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
- Excellent communication skills across multiple channels
- Proficiency in relevant scheduling software and tools
- A collaborative, positive attitude that lifts up the whole team
- Unwavering commitment to confidentiality and professionalism
- Flexibility to adapt to changing schedules and responsibilities
- Take Initiative: Ability to work independently and take ownership of tasks
- Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
- A mind for strategy and efficiency, always looking for ways to optimize processes
- Displays cultural sensitivity and respect for diversity
- Work productively and stay on task and be self-motivating
- Work independently and make decisions without guidance
- Live in or near Boise Idaho within reasonable commuting distance with reliable transportation to and from our office
- Training must be completed in person in office
Responsibilities
- Oversee and manage the calendaring scheduling system for interpretation
- Perform follow-up, reporting and documenting measures
- Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
- Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters
- Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
- Handle last-minute requests and ensure seamless on-demand services
- Resolve scheduling conflicts with professionalism and efficiency
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
