Scheduling Support Specialist PT

RELA Language Professionals • Taylorsville, UT

3d • $21 - $24 • Onsite

About The Position

This is a Part-Time, hourly position that will require in-office work in our MURRAY UTAH OFFICE. The schedule will generally include Sundays, with occasional Saturdays or holidays as needed. The role is crucial to ensuring interpretation appointments are well-coordinated and clients receive top-quality language services. It involves intricate coordination of interpreters across multiple locations in a fast-paced, dynamic environment. The hourly rate is $21-24/hr depending on qualifications, experience, and assessments. There is potential for working more hours as needs increase. A 90-day probationary period is followed by a performance review. Although there may be remote work opportunities, the expectation is to work in office most of the time.

Requirements

• Proven ability to excel under pressure in fast-paced environments.
• A love for solving complex puzzles and problems and just making things work.
• Ability to thrive and adapt in rapidly changing situations.
• Ability to thrive on the intellectual challenge of efficiently matching interpreters to job requests.
• Problem-solving skills: Ability to quickly pivot and find a satisfactory solution when a task doesn’t go as planned.
• Meticulous attention to detail and accuracy.
• Strong sense of local geography and logistics for efficient interpreter assignments.
• Multitasking & Time Management: Meticulously organize and monitor workflow, efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines.
• Critical thinking skills: Apply logic and reasoning in scheduling efficiency.
• Excellent communication skills across multiple channels.
• Proficiency in relevant scheduling software and tools.
• A collaborative, positive attitude.
• Unwavering commitment to confidentiality and professionalism.
• Flexibility to adapt to changing schedules and responsibilities.
• Ability to take initiative, work independently, and take ownership of tasks.
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges.
• A mind for strategy and efficiency, always looking for ways to optimize processes.
• Displays cultural sensitivity and respect for diversity.
• Ability to work productively and stay on task and be self-motivating.
• Ability to work independently and make decisions without guidance.
• Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office.
• Training must be completed in person in office.

Responsibilities

• Oversee and manage the calendaring scheduling system for interpretation.
• Perform follow-up, reporting, and documenting measures.
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task.
• Provide exceptional customer service to clients and interpreters.
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters.
• Handle last-minute requests and ensure seamless on-demand services.
• Resolve scheduling conflicts with professionalism and efficiency.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed