Scheduling Supervisor

Keolis Canada•Framingham, MA

20h•Hybrid

About The Position

This role involves assisting dispatch with ensuring all Catch and Demand routes are covered, working with the client on must fills and other coverage, and verifying driver reported mileage against system generated data. The position also includes verifying and computing actual completed billable hours against estimated hours, preparing and maintaining weekly and monthly driver schedules, and reviewing schedules for efficiency and compliance with the Collective Bargaining Agreement (CBA). The Scheduling Supervisor will also assist with schedule changes and adjustments, coordinate operator assignments for special events, maintain scheduling records and documentation, organize scheduling files and historical records, and coordinate operator coverage for planned absences. Other duties as assigned.

Requirements

5 + years dispatch experience in transportation required
5 + years of operational risk experience
3 + years supervisory experience required
Able to exercise good judgment and creativity in decision-making
Possess excellent communication, customer service and interpersonal skills
Ability to interpret and explain regulations and policies to others
Possess the temperament necessary for maintaining amiable relations with various levels of company personnel.
Possess basic mathematical skills
Excellent time management skills with ability to prioritize.
Must have high level of attention to details
Must have strong organizational skills and the ability to multi-task.
Analysis and problem-solving skills
Strong Computer Skills (Microsoft Office)
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Union environment experience preferred
Knowledge of adept, DCS, and streets preferred

Responsibilities

Assist dispatch with ensuring all Catch and Demand routes are covered.
Work with the client on must fills and other coverage.
Verifying driver reported mileage against system generated.
Verifying and computing actual completed billable hours against estimated hours.
Prepare and maintain weekly and monthly driver schedules.
Review schedules for efficiency and compliance with the Collective Bargaining Agreement (CBA).
Assist with schedule changes and adjustments.
Coordinate operator assignments for special events requested by the client.
Maintain scheduling records and documentation.
Organize scheduling files and historical records.
Coordinate operator coverage for planned absences.
Other duties as assigned.