Scheduling Specialist Home Healthcare

Addus HomeCare•Las Cruces, NM

15h•Onsite

About The Position

Ambercare Homecare, one of the largest Home Health Care companies in New Mexico, is seeking a Scheduling Specialist to join their rapidly growing team in Las Cruces, NM. The role involves managing patient appointments, client and care provider schedules, and providing customer service. The company emphasizes a great culture, team atmosphere, and work-life balance.

Requirements

High school diploma required
Experience in a high volume medical office environment required
Scheduling patients and patient testing preparation experience in a physician office preferred
Computer Proficiency – MS Office
Ability to work well with others in a professional manner in a team oriented environment

Nice To Haves

College degree a plus
Bilingual in Spanish is a plus
2 years in a medical setting preferred

Responsibilities

Confirms patient appointments and perform patient reminder calls according to client guidelines
Manages client and care provider’s schedules efficiently
Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
Maintains patient records in billing/scheduling system formats and in hard copy when indicated
Completes patient schedules, forms and all correspondence
Provides additional billing and customer service support
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department