Scheduling Specialist

Evolution•Philadelphia, PA

9h•Onsite

About The Position

The Scheduling Specialist will be responsible for ensuring accurate and timely posted schedules and rotations for gaming floor employees. This individual will support the Operations Manager and Senior Team Managers with all matters surrounding operational employee scheduling and assist with other projects for the operational leadership team as assigned.

Requirements

High School Diploma required
Intermediate to advanced knowledge of excel functions
Organizational skills and high attention to detail
Excellent time management
Ability to work independently or as part of a team
Sense of urgency
Analytical mindset and ability to solve problems under pressure
Excellent multitasking skills and ability to set clear priorities
Customer oriented approach and excellent communication skills
Proficiency in MS Excel and knowledge on internal systems (JIRA, TTS, etc.)

Nice To Haves

1-2 years of experience scheduling in any field preferred but not required

Responsibilities

Create shift rotation and ensure break distribution for Game Presenters and Shufflers in accordance to policy
Manage Game Presenters and Shufflers absences to include scheduling updates, incident ticketing, and payroll adjustments
Organize Game Presenters and Shufflers shift schedules and replacements as necessary based on business needs
Allocate Game Presenters and Shufflers to different teams upon request
Cooperate with Team Managers, Evolution Academy, Service Managers and other departments
Maintain staffing related KPI’s
Calculating and assembling Operations related statistics and reports
Administering and tracking operations related projects as assigned.