Scheduling Specialist

Health Conservation Incorporated•Rockford Township, IL

2d•Onsite

About The Position

Health Conservation, Inc. (HCI) is a national provider of mobile occupational health screening services. Our scheduling team operates in a fast-paced logistics environment responsible for coordinating mobile occupational testing operations involving technicians, mobile testing units, DOT limitations, client production schedules, crew shifts, manufacturing throughput demands, and routing efficiency. HCI is seeking a highly detail-oriented Scheduling Specialist capable of operating in a high-pressure operational environment where precision, urgency, and problem-solving are critical. This role requires an individual who can analyze operational variables, workforce throughput, production-shift structures, routing limitations, and scheduling conflicts while maintaining exceptional customer communication and organizational control. The ideal candidate thrives under pressure, can rapidly process changing information, understands time-sensitive logistics, and can balance multiple operational priorities simultaneously. This is not a passive administrative role — it is an active operations coordination position requiring intensity, accountability, and strong analytical thinking. This position reports directly to the Quality Control Manager and works closely with Fleet Operations.

Requirements

Maintain a highly professional and confident phone presence while managing high-volume client communication, operational negotiations, scheduling objections, and time-sensitive service coordination
Strong analytical and mathematical reasoning skills
Ability to understand operational throughput, workforce variability, shift structures, and time-sensitive logistics
Ability to remain composed and effective in high-pressure or stressful situations
Strong multitasking and prioritization abilities
Exceptional organizational skills and attention to detail
Ability to identify errors, inconsistencies, and scheduling conflicts quickly
Excellent verbal and written communication skills
Strong customer service and relationship management skills
Proficiency in Microsoft Excel, Outlook, and Word
Willingness to work overtime as operational demands require

Nice To Haves

Experience in logistics, manufacturing coordination, dispatching, operations planning, workforce scheduling, or transportation scheduling is highly preferred

Responsibilities

Analyze prior-year testing schedules, manufacturing crew structures, and operational history to determine optimal scheduling strategy
Coordinate annual occupational health testing visits for industrial and manufacturing clients nationwide
Evaluate workforce throughput, crew sizes, shift variations, travel logistics, technician capacity, and DOT limitations when scheduling appointments
Sell and secure operationally efficient service dates while balancing client production demands and HCI logistical requirements
Continuously monitor and adjust schedules based on changing operational variables including client staffing changes, production interruptions, technician availability, weather delays, and routing conflicts
Work directly with Mobile Van Technicians and Operations Leadership to maintain schedule accuracy and maximize fleet utilization
Identify scheduling inefficiencies, operational bottlenecks, and mathematical inconsistencies involving technician capacity, travel time, throughput expectations, and testing volumes
Maintain high levels of accuracy while operating in a fast-moving, deadline-driven environment
Communicate professionally with client management teams regarding operational requirements, scheduling changes, and service expectations
Collaborate with the QC Manager to resolve operational discrepancies and scheduling conflicts