Scheduling Specialist

Waianae Coast Comprehensive Health Center • Waianae, HI

just now

About The Position

The Scheduling Specialist works under the direct supervision and in close collaboration with the Call Center Manager (CCM). This position is responsible for answering all incoming calls and providing exceptional customer service. The role involves scheduling patients across all clinics within the health center, utilizing knowledge and scheduling tools to meet patient appointment needs accurately and in a timely manner. Additionally, the position will perform outreach scheduling calls as assigned and when call volume is low, focusing on ensuring patients follow up on chronic conditions, preventative services, and connect with their assigned PCP. The Specialist will also assist patients in preparing for telehealth appointments by educating them on the connection process and conducting test runs prior to their scheduled appointment. This position actively participates in special activities of the Department.

Requirements

• High School Diploma or equivalent required
• Experience using a practice management system required

Nice To Haves

• A minimum of one (1) year experience working in a medical setting preferred

Responsibilities

• Answer all incoming calls and provide exceptional customer service.
• Schedule patients for all clinics within the health center.
• Use knowledge and scheduling tools to meet patient appointment needs accurately and in a timely manner.
• Perform outreach scheduling calls as assigned and when call volume is low.
• Ensure patients are following up on chronic conditions and preventative services.
• Assist patients in preparing to connect electronically for their upcoming telehealth appointment.
• Educate patients on the telehealth connection process and conduct test visit connections.
• Actively participate in special activities of the Department.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED