Scheduling Specialist
FlightSafety International
•Onsite
About The Position
The Scheduling Specialist’s primary role is to provide complete scheduling oversight for all FlightSafety internal/external customers with the best overall customer service experience. The Scheduling Specialist facilitates all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients.
Requirements
- Bachelor’s degree in Business or Aviation Management preferred or three (3) years’ related experience and/or training; or equivalent combination of education and experience; equivalency years’ experience substitution must be in related field.
- Achieved a master level of all responsibilities of Scheduling Specialist, Associate.
- One (1) to two (2) years of aviation experience preferred.
- Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations.
- Excellent customer service skills.
- Knowledge of aviation terminology as specified by FAA/NAA.
- Knowledge of basic scheduling concepts and/or experience with scheduling software.
- Detail oriented with excellent organization and time management skills.
- Excellent verbal and written communication skills.
- Ability to interact with various levels of management in a professional manner.
- Ability to adapt to changes rapidly and perform in a fast-paced work environment.
- Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
- Customer/client oriented and ability to adapt/respond to different types of personalities.
- Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
- General knowledge of the following software: MS Office Suite, TMS Systems, CRM.
Responsibilities
- Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information.
- Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
- Understands regulatory requirements and verifies training objectives.
- Acts as back-up focal for TSA tracking for incoming clients.
- Perform Export Compliance checks as needed.
- Verify/collect pre-training documents.
- Call customer/clients to confirm attendance and training objectives.
- Manage client retention program.
- Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies.
- Familiarity with FlightSafety’s product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue.
- Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements.
- Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
