Scheduling Specialist - Imaging

Scripps Health•San Diego, CA

21h•Remote

About The Position

Join our Central Scheduling department for Imaging at Scripps Corporate Offices as a Scheduling Specialist. This position involves high patient interaction on a daily basis. You will work to schedule appointments and complete authorizations on a departmental needs basis. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other.

Requirements

Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%25.
Must possess excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Nice To Haves

2 years of experience in customer service or healthcare/medical office environment.
Experience scheduling in Epic.

Responsibilities

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Responding to customer billing and payment inquires as needed.
Mentoring and training staff on departmental procedures.
Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but is not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate.
May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.