Scheduling Specialist I: Hoag Specialty Clinic Gastroenterology

Hoag•Irvine, CA

1d•Onsite

About The Position

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Requirements

High School Graduate or equivalent required
Minimum of one (1) year front office or previous scheduling experience
Excellent interpersonal and communication skills
Knowledge of proper body mechanics and safety measures
Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
Full understanding of medical insurance procedures required
BLS required within 6 months of hire (for specific departments)

Nice To Haves

Strong knowledge of basic medical terminology preferred
Basic keyboarding minimum 35 WPM preferred

Responsibilities

Assists in the coordination of Patient Procedure/Surgical schedule.
Collaborates in the management and scheduling of routine procedures, add-ons, and emergent procedures.
Facilitates communication between patients, physicians, other departments, and staff members.
Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances.
Provides information to Insurance Verification Specialists to obtain authorizations.
Responsible for patient registration filing, data entry, preparation of patient charts, and other clerical duties.
Interacts directly with patients in a high call volume environment.
Participates in continuous quality improvement processes.
Maintains a working knowledge of departmental standard operating procedures, including specialized instrumentation, Quality Control requirements, and preventative maintenance.
Maintains confidentiality.
Performs other duties as assigned.