Scheduling Specialist Hospice

OSF HealthCare • Galesburg, IL

11h • Onsite

About The Position

This job is located in Galesburg,IL
Monday-Friday 8-4:30pm, rotating weekends and holidays as needed
POSITION SUMMARY: The Scheduling Specialist provides non-clinical support in their delivery of care to patients, across all Care Services. The Scheduling Specialist is responsible for managing agency referrals and helping to ensure all necessary information is available prior to the patient visit, manages work queues and performs other non-clinical activities. Updates the EMR and coordinates access to care (i.e. initial visits, ongoing visits and others, as directed). The Specialist is also responsible for monitoring reports and providing timely communication to patients, families, referral sources, leadership and interdisciplinary team.

Requirements

• High School Diploma/ GED
• 1 year of experience in an office clerical setting or customer service environment
• Excellent interpersonal and communication skills
• Solid computer skills, including working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills

Nice To Haves

• 3 years in an office clerical setting or customer service environment
• Direct experience in medical setting with patient facing responsibilities
• Knowledge of medical terminology
• Hospice knowledge

Responsibilities

• Managing agency referrals
• Ensuring all necessary information is available prior to the patient visit
• Managing work queues
• Performing other non-clinical activities
• Updating the EMR
• Coordinating access to care (i.e. initial visits, ongoing visits and others, as directed)
• Monitoring reports
• Providing timely communication to patients, families, referral sources, leadership and interdisciplinary team

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED