Scheduling Specialist

Evolution•Southfield, MI

1d•Onsite

About The Position

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. This role is responsible for managing employee shift schedules, ensuring all shifts are covered, and live tables operate without interruption. The specialist will also handle schedule changes, approve/reject leave requests, collaborate with managers, utilize internal systems, and work in shifts to address scheduling emergencies.

Requirements

High School Diploma required
Intermediate to advanced knowledge of excel functions
Organizational skills and high attention to detail
Excellent time management
Ability to work independently or as part of a team
Sense of urgency

Nice To Haves

1-2 years of experience scheduling in any field preferred but not required

Responsibilities

Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions
Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place
Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours
Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.
Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
Attendance on meetings organized by direct manager or other departments
Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow
Responsible for specific projects and tasks
Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)
Inform employees about changes in their schedule via phone/emails
Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications
Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work
Payroll - reporting hours from NEVOS to payroll department
Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance
Training of new employees or other managers to cover scheduling duties while out office
Manage planning and forecasting of the staffing levels (leavers and potential drop outs)