Scheduling Specialist - Float

RAYUS Radiology•Wauwatosa, WI

5d•Hybrid

About The Position

RAYUS Radiology is looking for a Float Scheduling Specialist to join their team. As a Float Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position traveling to multiple centers in the Milwaukee market, Monday-Friday, with 8-hour shifts between 6:30 am and 10:30 pm. It includes up to 4 weekends per year.

Requirements

High school diploma, or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

One (1) year customer service experience
Medical terminology and previous clinical business office experience
Bilingual

Responsibilities

Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Other Tasks and Projects as Assigned