Scheduling Specialist Concierge - Day Shift

Trinity Health • Langhorne, PA

2d • Onsite

About The Position

Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals. Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues. Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices. Collaborate across departments to optimize resources while accommodating physician preferences and patient needs. Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections. Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Requirements

• High School Diploma or equivalent
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems

Nice To Haves

• Associates Degree, preferred
• Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting
• Experience in complex facility based ancillary testing across multiple facilities/states
• Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures

Responsibilities

• Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests
• Ensure positive patient interactions and manage high-priority referrals
• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues
• Coordinate multiple clinical services in proper sequence
• Communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices
• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs
• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections
• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment
• Work/Life balance with flexible schedules
• Retirement Savings Program
• Free onsite parking
• Referral Rewards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED