Scheduling & Registration Specialist, Imaging (6012)

REGIONAL ONE HEALTH•Memphis, TN

1d•Onsite

About The Position

This position serves as the primary access point for patients seeking Medical Imaging exams. This position is responsible for collecting, entering, and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner. This position must retain a high level of professionalism at all times.

Requirements

At least two years of clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations.

Nice To Haves

Completion of a clerical or general office program

Responsibilities

Answers incoming calls to support patients’ needs, as well as making calls as necessary.
Completes and verifies registration information for each patient
Verifies patient identity per protocol
Verifies address utilizing open ended questions
When scheduling new patients, is responsible for obtaining necessary information for insurance verification
Ensures benefit verification process for current service date has been completed.
Informs patients of expected co-pays as well as any outstanding balances.
Works assigned work queues on a frequent basis throughout the day.
Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up.
Backs up referral and prior authorization functions as required
Transfers calls to appropriate department of Imaging staff as necessary.
Maintains communication with manager/supervisor on a daily basis.