Scheduling Receptionist

PACE Southeast Michigan • Southfield, MI

12d • Onsite

About The Position

Under the supervision of the Scheduling Manager, the PACE Southeast Michigan (PACESEMI) Scheduling Receptionist will support the scheduling team at our Corporate location. This role will initiate automatic reminder calls 48 hours ahead of all external appointments and will make confirmation calls to participants when appointments are first scheduled and document all calls in the PACE EMR system.

Requirements

• Completion of high school or equivalency.
• Knowledge, skills and competencies to work effectively with populations of diverse background and a variety of ages.
• Ability to function in a multi-task environment.
• Must be self-directed, flexible and committed to the team concept.
• Must demonstrate teamwork, initiative and willingness to learn.
• Must possess interpersonal and communication skills.
• Basic knowledge of Microsoft Windows programs such as Word and Excel and comfortable using a computer.
• Must be willing to instruct others and be open to new learning experiences.

Responsibilities

• Handles all data to be entered into the automatic reminder for 48 hour reminder calls
• Makes outgoing calls to participants to notify them of future appointments. Phone calls will be a large role for this position
• Document all calls in the PACE EMR system
• Integrate appointments onto GrandPad user schedules as available
• Help with checking scheduling voicemails as needed
• Manages call volume and opens and closes conversations appropriately.
• Records messages thoroughly, accurately and legibly and initials messages.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED