Scheduling & Precertification Supervisor

Semmes Murphey Clinic • Memphis, TN

6d • Onsite

About The Position

Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illness while advancing the field of neuroscience. We are hiring a supervisor for the surgery scheduling and precertification team. You will provide quality control and improvement for workflows within the surgery scheduling and precertification process. This role is an important partner and resource for various departments including the clinic, ambulatory surgery center, radiology, and call center. You are also an important resource for the physicians and their staff. You will also address and resolve escalated patient complaints.

Requirements

• Minimum High School Diploma or equivalent
• Five (5) years experience in a medical practice/hospital
• Proficient in Microsoft Office (Excel, Outlook and Word), electronic medicals records (EMR) and medical practice software
• Proficient with standard terminology, concepts, practices and procedures within the medical/insurance field
• Can identify ways to streamline processes and improve efficiency without sacrificing quality and accuracy
• Effective communication, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations while listening and responding appropriately to questions
• Can provide excellent customer service while managing difficult or emotional situations
• Excellent interpersonal skills with the ability to tactfully interact with all levels of the organization

Nice To Haves

• Associate's or bachelor's degree in Healthcare Management/Administration or related field
• Prior Supervisory experience
• Experience working in a clinic setting

Responsibilities

• Provide quality control and improvement for workflows within the surgery scheduling and precertification process.
• Address and resolve escalated patient complaints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED