Scheduling/Patient Coordinator

Arch Orthodontics PC•Bridgewater, MA

1d•Hybrid

About The Position

ARCH Orthodontics is a well-established orthodontic practice with a long history of service and growth. We are seeking a motivated individual to join our team as a Scheduling/Patient Coordinator. This role is crucial as it often represents the first point of contact for patients, managing the front desk, ensuring smooth patient flow, and creating a positive initial patient experience. We are looking for someone who is driven, committed to excellence, and passionate about making a difference in people's lives.

Requirements

Ability and willingness to work in our Canton and Bridgewater locations, and provide coverage as needed at other locations.
Sense of humor and compassion for others.
Incredible organizational and planning skills.
Minimum typing skills of 35 to 40 words per minute.
Must love working with the public, particularly young children and parents.
Ability to maintain composure during peak office times.
Outstanding communication skills.
High School Diploma or GED.
A strong sense of personal values and integrity.
Willingness to travel to other locations if needed.

Nice To Haves

Dental experience.
Sales experience.
Prior experience in customer service or a call center environment.
Prior scheduling experience.
Bilingual (Spanish) a plus.

Responsibilities

Manage the front desk operations.
Ensure consistent and manageable patient flow.
Be responsible for the initial patient experience.
Act as a 'Patient Ambassador', ensuring patients receive respect, courtesy, and attention.
Create a positive first and lasting impression for patients, both in person and over the phone.
Greet patients.
Schedule appointments.
Answer phones in the call center.
Manage administrative and financial records, including insurance billing and payments.
Communicate consistently with patients and develop long-lasting relationships.
Handle scheduling challenges across multiple locations.
Juggle many priorities effectively.