Scheduling Operations Coordinator
MultiCare Health System•Tacoma, WA
•$25 - $36
About The Position
The Scheduling Operations Coordinator partners with leadership to manage scheduling templates and APEX for multiple MHS Partners. The role collaborates with leadership to plan, design, and modify existing templates for all locations. The coordinator uses analytical skills and judgment to improve scheduling processes and increase appointment capacity, working collaboratively while also completing work independently. Epic, APEX, and Excel are used in performing the duties.
Requirements
- Four or more years of experience in a centralized call center setting.
Nice To Haves
- Post-high-school clerical vocational training or college coursework.
- Four or more years of Epic experience.
Responsibilities
- Manage template change requests by evaluating and prioritizing requests, coordinating cross-functional teams, implementing changes, and conducting testing and quality assurance.
- Ensure proper documentation and communicate changes to all affected parties.
- Assist with workflow optimization by evaluating scheduling workflows and identifying opportunities for optimization and efficiency.
- Assist with updating and maintaining APEX.
- Perform administrative duties and respond to inbound calls when required.
- Create reports to effectively report results to the leadership team.
- Ensure effective and prompt communication with customers when service expectations cannot be met.
Benefits
- Medical benefits
- Dental benefits
- Retirement benefits
- Paid time off
- Professional development
- Supportive leadership
- Resources and programs to support well-being and work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
