Scheduling Nurse

Iowa Digestive Disease Center•Clive, IA

3d•Onsite

About The Position

We are seeking a compassionate, detail-oriented Scheduling Nurse to join our team. This role is responsible for the care of clinic patients and supports the delivery of high-quality outpatient GI care. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and is passionate about improving patient outcomes through proactive and efficient support.

Requirements

Maintain up-to-date CPR
Strong and effective communication skills – clear, calm, and compassionate with patients and team members.
Display a positive, professional demeanor to peers, patients, physicians and visitors.
Promotes team image and possesses a high degree of flexibility.
Demonstrate teamwork, cooperation, and consideration of other health team members.
Must be organized, flexible, and versatile, with the ability to function effectively in stressful situations.
Must be able to accept and profit from instructive and constructive criticism and follow through to effect change.
Must be able to problem solve and to implement measures to resolve errors, make corrections or improvement.
Must be able to prioritize duties and responsibilities.
Assumes responsibility for own actions.
Must display initiative.
Must enjoy working with and around persons of all ages, nationalities, backgrounds, creeds, sex and sexual orientation.
Must be able to recognize your own limitations and seek help or advice as needed.
Must possess critical thinking and problem-solving abilities.
Must be attentive to details.
Must be able to explain complex procedures and instructions in patient-friendly terms.
Must be able to prioritize tasks to meet departmental flow and safety standards.
Must be able to handle sensitive information with discretion and maintain confidentiality.

Nice To Haves

Registered Nurse (RN) preferred, will also consider Licensed Practical Nurse (LPN) and Certified Medical Assistant (CMA) with relevant experience.
CPR certification is required.
Minimum one year of medical experience in a clinical setting.

Responsibilities

Participation as a team member in support of the total clinic/care processes.
Assess and evaluate patients utilizing nursing assessment skills.
Schedule procedures, tests and specialty services as directed.
Schedule urgent tests in support of the clinic nurse.
Communicate regularly with assigned physicians regarding patient status and needs.
Focus on patient satisfaction and customer service while dealing with potentially difficult communication with patients.
Collect historical health and social information from the patient/family and document findings in the electronic health record.
Educate patients about procedures, test preparation, prescription medication and procedure instructions.
Identify priority patient needs and schedule services accordingly.
Make quick and clinically accurate decisions about patient care.
Support the emotional and physical needs of patients and families.
Make reasonable efforts to reach the patient.
Recall patients for follow-up testing per schedule.
Communicate any challenges or failures to reach the patient to the referring provider.
Coordinate services with physicians for at risk patients.
Schedule patients for additional services following triage and consultation with assigned physicians.
Work with coding/billing to ensure accurate claims submissions.
Perform timely and accurate documentation.
Initiate and respond to codes as needed.