Scheduling Manager

Care Dimensions•Danvers, MA

4d•Hybrid

About The Position

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day. Scheduling Manager Full Time: hybrid Summary The Scheduling Manager is responsible for overseeing and coordinating the scheduling operations for Hospice Aides, per diem Hospice Aides, Nursing Float positions, per diem nurses. This role ensures optimal staff coverage to support high-quality, patient-centered hospice care while promoting efficiency, responsiveness, and service excellence. The Scheduling Manager provides leadership and direct supervision to the Scheduling Coordinators and works closely with clinical leadership to align staffing resources with patient needs, regulatory requirements, and organizational priorities.

Requirements

Minimum of 2 years of scheduling experience in a healthcare setting
Proficiency with Outlook, Electronic Medical Records (EMR), and scheduling technologies
Strong organizational, problem-solving, and communication skills
Demonstrated ability to manage competing priorities in a fast-paced environment

Nice To Haves

Scheduling experience in home health or hospice care
Experience supervising or leading scheduling or administrative staff
Understanding of hospice operations, clinical workflows, and patient-centered care models

Responsibilities

Oversee and manage the scheduling of Hospice Aides, per diem Hospice Aides, Nursing Float positions, per diem nurses to ensure timely, appropriate coverage.
Supervise, mentor, and support Scheduling Coordinators, fostering accountability, accuracy, and collaboration.
Ensure schedules align with patient acuity, census changes, staff skill mix, productivity expectations, and coverage standards.
Respond proactively to staffing changes, absences, and urgent care needs to maintain continuity of patient care.
Collaborate closely with the Clinical Director and clinical leadership team to anticipate staffing needs and resolve scheduling challenges.
Utilize and maintain advanced scheduling tools, Outlook, and Electronic Medical Records (EMR) systems to ensure accurate documentation and communication.
Monitor scheduling patterns, trends, and opportunities for improvement to enhance efficiency and staff satisfaction.
Ensure compliance with organizational policies, labor regulations, and hospice standards of care.
Promote a culture of service excellence, respect, and open communication with clinical staff.