Scheduling/Dispatch Coordinator

Tri-County Action Program•Waite Park, MN

3d•Onsite

About The Position

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude. The primary location for this full-time position is Waite Park , MN.

Requirements

HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
Proficient in Microsoft Office and general office technology.
Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
Ability to maintain concentration with frequent interruptions in a multi-person office setting.
Availability for scheduling Monday-Friday and occasional Saturdays.
Punctuality and regular attendance is an essential function of the position.

Nice To Haves

Prior dispatch/scheduling experience and navigation technology experience, preferred.
Bi-lingual, preferred. (Spanish, Somali)

Responsibilities

Answer incoming calls from customers; provide excellent customer service and accurate information.
Schedule rides and assign to appropriate bus routes using navigation software.
Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
Record and maintain ride denials for future service design planning.
Complete data reporting for rides and billing requirements.
Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.
Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)