Operations Coordinator for Dispatch & Scheduling
About The Position
SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable, and customer-focused Dispatch & Scheduling Coordinator to become the operational hub of our restoration team. When homes and businesses experience fire, water, mold, or storm damage, every minute matters. Behind every successful response is an organized professional who keeps our crews moving efficiently, communicates with customers, and ensures the right people are in the right place at the right time. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping people and projects organized, we'd love to meet you. The Dispatch & Scheduling Coordinator is responsible for coordinating emergency and scheduled restoration services, maintaining technician schedules, supporting project managers, and ensuring exceptional communication with customers and team members throughout the restoration process. This position plays a critical role in the success of our daily operations and directly impacts customer satisfaction, production efficiency, and team performance.
Requirements
- Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.
- Excellent organizational and time-management skills.
- Strong communication and customer service abilities.
- Professional telephone etiquette.
- The ability to prioritize multiple responsibilities in a fast-paced environment.
- Strong computer skills, including Microsoft Office.
- High attention to detail and excellent follow-through.
- Sound judgment and the ability to make decisions under pressure.
- A positive attitude and willingness to support the team.
Nice To Haves
- Experience in restoration, construction, HVAC, plumbing, logistics, transportation, or another service-based industry is a plus but not required.
Responsibilities
- Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
- Build and maintain efficient daily schedules while maximizing technician productivity.
- Continuously adjust schedules as emergency calls and priorities change throughout the day.
- Coordinate scheduling with Project Managers and department leaders.
- Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
- Answer incoming customer calls and gather accurate job information.
- Monitor emergency calls and assist with occasional after-hours dispatch support.
- Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
- Verify work orders and job information before dispatching crews.
- Coordinate equipment availability and logistical needs with production teams.
- Monitor technician availability, routing, and workload distribution.
- Support Project Managers with administrative coordination.
- Collaborate with every department to ensure outstanding customer service.
- Assist with general office responsibilities as business needs require.
Benefits
- Profit sharing
- Training & development
- 401(k)
- 401(k) matching
- Competitive salary
- Cash Balance Pension Plan
- Paid vacation and holidays
- Opportunities for advancement and increased responsibility
- Stable, year-round employment with a growing, locally owned business
- Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
