Scheduling/Dispatch Coordinator

CLIFFORD POWER SYSTEMS INC•Arlington, TX

9d•$50,000 - $60,000•Onsite

About The Position

The role of the Scheduling and Dispatch Coordinator is to provide scheduling and dispatch support to branch office. Opening and scheduling service jobs for the local technicians, as well as interfacing with customers and customer service to ensure proper customer response. This position is Full-Time Monday through Friday 8-5.

Requirements

High school diploma or equivalent
2+ years of Scheduler or Dispatcher service-related experience.
2+ years of experience in a customer service/administration role.
Strong experience with MS Office products.
Experience working with and communicating regularly with all levels of employees within an organization.
Initiative – The ability to get started and work independently regularly and come up with ideas & carry them out.
Leadership – The ability to set an excellent work ethic example, as well as monitor and mentor others in their career development.
Strategic Thinking -. Thinking not only in the short-term, but continually questioning the long-term impact and benefits of each business decision.
Analytical Processing – The knowledge of, and regular application of analysis (of numbers, equations, relationships and/or terminology) to complete tasks.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Nice To Haves

Post-Secondary courses and/or degree preferred.
College-level Business courses strongly preferred

Responsibilities

Open, schedule, and organize jobs for the Tech
Daily dispatch of Field Service for the branch
Coordinate technician workload to complete all necessary work daily, weekly and monthly
ATC oil sample online submittal
Receive packing slips scan and send to RGI, filing of shipment slips for the Branch
Updates GP and ensures Outlook calendar is correct with jobs scheduled
Coordinate with Technicians to ensure exceptional customer service
Ensure top branch acct’s interface with customers informs them on status of orders and ETA of work to be done.
Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.
Serve as backup to service coordinator
Audit open service call report and take proper action
Answer service customer calls for the branch office
Arrange dispatch for trouble calls using tools to assign proper technician and timely response.
Schedule or dispatch Technicians to appropriate locations, according to customer requests, specifications, or needs.
Collect all repay customer payment info
Update Service Contracts and Dispatch Cards as necessary range of responsibility are ALL customers starting with A through K.
Ordering parts and informing customers on the ETA and forecasting work to be done.
Update all pertinent customer information.
Oversee generic tasks such as email, paperwork, and organizational needs.