Scheduling & Customer Service Associate

Voith Group•Summerville, SC

4d•Onsite

About The Position

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe. Voith Paper is hiring for: Scheduling & Customer Service Associate Summerville, SC Interested to learn about Voith? Check out our video " Voith careers " on YouTube. Summary In this position, the Scheduling and Customer Service Associate will be responsible for all aspects production scheduling and external customer service. Will be front line contact for all scheduling and customer service topics to intracompany and external customers. Will foster a cooperative relationship with other key stakeholders such as production, quality, R&D, and technical services.

Requirements

Manage and influence
Ability to solve problems effectively
Ability to minimize human errors
Excellent leadership and interpersonal skills, strong people person in order to develop and work with stakeholders at all levels inside the business and external customers
Rely on experience and judgment to plan and accomplish multiple priorities simultaneously
Provides timely and relevant updates to management
Applies time management techniques on a daily basis to accomplish tasks
Drive and execution
Results orientated
Proactive to potential issues and ability to provide alternative solutions
Use of data and facts to support decision making.
Identify opportunities to reduce manual work, improve communication and increase delivery reliability.
Conducts themselves in a professional manner at all times
Communication and problem solving
Collaborates with other resources as needed to gain required knowledge to resolve issues.
Maintains an open minded perspective during problem solving exercises
Inspects and investigates using analytical thought processes to solve problems
Can function autonomously and as a team member as the situation requires
A combination of at least 5 years of experience, customer service, production scheduling, order management, logistics, in a manufacturing environment preferred.
English language required
Experience using an ERP or manufacturing planning system; JD Edwards experience is a plus.
Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
Excellent oral and written communication skills and interpersonal skills necessary to operate in a team environment

Nice To Haves

Knowledge of monofilament industry experience is highly preferred but not required.
Associates degree in a business related field is preferred, although an acceptable level of training and work experience is considered

Responsibilities

Fulfill role of primary point of contact for customer interactions and respond promptly to customer concerns and inquires
Manage customer orders from entry through production, shipment, and final closure
Develop and maintain the production schedule based on customer demand, manufacturing capacity, inventory, and material availability.
Monitor production progress and adjust daily schedules as needed to optimize efficiency and resource utilization.
Coordinate with Materials, Production, Quality, Warehouse, and Logistics to support on-time delivery
Identify potential supply interruptions and develop risk-mitigation or contingency plans
Proactively communicate schedule changes, delays, and delivery risks to customers and internal stakeholders