Scheduling Coordinator - Montage Orthopedics and Sports Medicine
About The Position
The Scheduling Coordinator maintains physician office operations and schedules for Montage Orthopedics and Sports Medicine. The role schedules in-office appointments for new patients and pre- and post-operative visits, as well as in-office and outpatient procedures. It reviews referrals; obtains required authorizations; verifies insurance eligibility; updates patient demographic information; and ensures required pre-certifications are completed. The coordinator reschedules patients when physician schedules change and provides extensive phone support. The role ensures required radiology tests and operative reports arrive before scheduled appointments. It communicates patient messages to physicians and manages voicemail, text messages, incoming faxes, written messages, and referrals so patient needs are addressed promptly. General office duties include indexing medical records. The coordinator provides backup coverage to coworkers and other physicians as needed, communicates effectively with physicians, patients, and staff, follows safety protocols, protects patient confidentiality, and performs other duties assigned by management. The position is not eligible for remote work.
Requirements
- 1–2 years of administrative, office, hospitality, customer service, or medical office experience or training.
- Understanding of filing systems, office machines, and general office equipment.
- Excellent verbal and written communication skills, with proper grammar and spelling in written correspondence.
- Strong customer service skills and professionalism when interacting with patients.
- Ability to work in a fast-paced environment with high call volumes.
- Ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines.
- Ability to interpret documents such as safety rules, operating instructions, and procedure manuals.
- Ability to type at least 60 words per minute.
- General knowledge of basic computer systems.
- High school diploma or GED.
Nice To Haves
- Experience with medical terminology, including familiarity with CPT and ICD-10 codes.
- Understanding of the medical insurance process.
- Knowledge of HIPAA regulations.
- Proficiency with Microsoft applications.
- Experience with electronic medical records (EMR) systems.
- Two-year college degree.
Responsibilities
- Maintain physician office operations and schedules as assigned.
- Provide backup coverage to coworkers and other physicians as needed.
- Schedule new-patient, pre-operative, and post-operative appointments, as well as in-office and outpatient procedures.
- Review incoming referrals.
- Obtain authorizations when required, verify insurance eligibility, update patient demographic information, and ensure proper pre-certifications.
- Reschedule patients as needed to accommodate physician schedule changes.
- Provide extensive phone support.
- Ensure required radiology tests and operative reports are received before patients’ scheduled appointments.
- Communicate patient messages effectively to physicians.
- Organize and properly handle voicemail, text messages, incoming faxes, written messages, and referrals so patient needs are met promptly.
- Perform general office duties, including indexing medical records.
- Maintain effective communication with physicians, patients, and staff; adhere to safety protocols and safeguard patient confidentiality.
- Carry out other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
