Scheduling Coordinator Install Scheduling & Dispatch

Fence Direct Inc•Orlando, FL

2d•$21 - $24•Onsite

About The Position

Fence Direct is seeking a Scheduling Coordinator to manage the entire installation scheduling process, from permit approval to the day of the crew's arrival. This role involves handling real-world challenges such as crew call-outs, material shortages, and weather disruptions, ensuring minimal impact on the customer and maintaining smooth operations. The coordinator will be responsible for proactive problem-solving and clear communication to keep all parties informed and operations on track.

Requirements

Fluent in English and Spanish.
2+ years in scheduling, dispatch, service coordination, or high-volume customer service.
Ability to work through constant interruption without losing track of scheduled tasks.
Calm demeanor under pressure, especially when dealing with issues.
Highly organized with the ability to manage numerous moving jobs within a system.
Solid computer skills, comfortable using CRM and scheduling software.

Nice To Haves

Experience in fencing, HVAC, plumbing, roofing, or other trade and home services dispatch.
Experience with permit and inspection scheduling.
Familiarity with Housecall Pro software.
Experience coordinating field crews.

Responsibilities

Schedule every install to the right day, time slot, and installer.
Schedule permit inspections when required.
Confirm with the warehouse that materials are pulled and available ahead of the install date.
Flag conflicts and shortages before they impact a scheduled job.
Coordinate with the warehouse on order priority for jobs nearing their date.
Answer incoming calls promptly and return missed calls quickly.
Update active customers in the scheduling stage at least once a week with crew assignment, material confirmation, and date lock.
Communicate calmly and accurately about any delays.
Route sales-related questions to the appropriate personnel.
Field and document scheduling issues such as installer no-shows, crew reassignments, and material delays.
Coordinate rescheduling around crew, material, and weather constraints.
Serve as the primary point of communication between installers, customers, and sales representatives for job-related issues.
Escalate any deviations from the signed contract (scope, location, material changes) before work proceeds.