Scheduling Coordinator

iCare Health Solutions•Miami, FL

3d•Onsite

About The Position

Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.

Requirements

2 years of experience in healthcare or a related field
Strong customer orientation and servicing skills
Consistently displays professionalism and positive rapport with fellow employees
Demonstrated initiative in accomplishing goals
Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner
Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously
Detail-oriented and well-organized
Excellent verbal and written communication skills
Ability to work with a variety of system applications
Bilingual English and Spanish required

Nice To Haves

Experience with NextGen

Responsibilities

Receive inbound patient calls in a high-volume call center environment.
Schedule patient with the appropriate provider based on need/issue.
Utilize various systems to determine appointment availability and schedule the appropriate appointment.
Collect all relevant patient demographic information including insurance coverage, patient medical history, etc.
Educate patients on referral process and arrange for any diagnostic testing.
Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
Maintain patient confidentiality and the privacy of health information.
Other duties and responsibilities as assigned by management.