Scheduling Coordinator

Integrated Pain Management Medical Group, Inc.•Portland, OR

5d•$21 - $23•Onsite

About The Position

The Outbound Scheduling Coordinator will establish contact with patients to schedule for approved treatments or procedures. The coordinator will make sure all accommodations necessary for the patient to attend their appointment are approved and provided. They will coordinate with the Authorizations team to receive internal approval for scheduling. Will navigate Electronic Medical Record (EMR) to update and input data in desired fields.

Requirements

Customer Service: manages difficult or emotional patient situations
Highschool Diploma or GED
Problem Solving; identifies and resolves problems in a timely manner, gathers and analyzes information skillfully; develop alternative solutions
Proficient with Microsoft Office Suite

Nice To Haves

Bilingual in Spanish preferred
Ability to multitask
Ability to follow directives
Excellent customer service
Professional demeanor and appearance
Efficient with time management
Experience with coordinating between different departments
Previous experience with EMR/HER systems desirable

Responsibilities

Communicate with patients for scheduling and scheduling needs
Coordinate to gain approval for transportation, interpreter, and lodging accommodations
Navigate and maintain scheduler within the EMR
Enter data and information in the desired database locations
Communicate with IPM staff to ensure patients are being treated
Maintain confidentiality regarding patients’ personal information
Maintain positive relationships with patients and peers
Become familiar with the California Worker’s Comp Labor Code
Completion of the required tasks within the desired deadline
Assumes other responsibilities as appropriate to the position and organizational needs