Scheduling Coordinator

FS Builder Resources • Houston, TX

10d • Onsite

About The Position

The Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Scheduling Coordinator you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

Requirements

• Typing skills / 40 wpm preferred
• Accuracy and attention to detail
• Good communication skills both written and verbal
• Computer skills and knowledge of flooring/new home construction a plus
• Basic literacy and numeracy skills
• High School Diploma/GED/College

Nice To Haves

• 3 – 5 years of customer service experience preferred

Responsibilities

• Inputting customer details on orders
• Transcribing selection sheets for install/transcribing for repairs
• Process work order for install
• Proofreading data
• Answer email in timely manner
• Answer phone calls/return missed phone calls and voicemails immediately
• Update records for reselections and/or rescheduled installs
• Dealing with customer and homeowner queries
• Working to meet deadline each day/sense of urgency
• Helping all teammates
• Operate office equipment including computer and copier
• Adhere to confidentiality regulations

Benefits

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• On-site Gym Facility
• Employee Appreciation Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED