Scheduling Coordinator

Brady Services•Greensboro, NC

1d•Onsite

About The Position

The Scheduling Coordinator receives work requests from various sources and coordinates the manpower to ensure a timely completion of the scheduled work.

Requirements

High school diploma required
Minimum 1 year of experience in customer service required
MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required
Ability to read and write
Required to effectively communicate with co-workers and customers
Ability to understand and translate correspondence from dictation
Must possess basic math skills
Ability to perform basic math operations using units of American money, weight measurement, volume and distance
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to pass drug screening
Ability to prove US employment eligibility

Nice To Haves

HVAC industry a plus

Responsibilities

Receive calls from all customers and respond to all requests in a timely manner
Maintain open communication with the technicians throughout the day in order to effectively schedule and meet the customer’s needs
Schedule manpower to complete services and advise customer
Ensure timely scheduling of PM Inspections to meet PM compliance requirements
Utilize all available information to properly schedule technicians
Establish work order with all necessary information
Maintain customer contact information in database to ensure correct correspondence
Maintain service call email box and security service email box on assigned rotation with timely responses
Maintain email requests, keep up to date and ensure timely responses
Maintain Work in Progress Reports for each technician weekly and utilize to coordinate scheduling efforts for all outstanding requests
Coordinate subcontractor scheduling and provide purchase orders; if necessary
Submit expense reports for assigned technicians that require reimbursement
Communicate with other departments to complete various tasks for customers and technicians
Work with Area Service Managers and Field Service Supervisors on new contract assignments, distribution of pre-sold contract hours, reporting, etc
Review time accounting for each technician prior to payroll entry
Use available reports to achieve department goals
Backup/Overflow for Billing Coordinator(s), if needed
Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required
Performing other duties as assigned
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term customer relationships
Immediately address any customer’s concern and requests the involvement of other Company personnel as required
Follow all company safety programs and report any non-compliance to your Team Leader
Notify Manager or Safety Manager of any unsafe conditions