Scheduling Coordinator - $21/HR - HYBRID

TEKsystems•Readington Township, NJ

3d•$20 - $21•Hybrid

About The Position

The main role of a Client Scheduling Coordinator is to function as the point of contact between the company and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.

Requirements

2 years of call center experience or scheduling experience
Excellent communication skills
Microsoft Office proficient

Responsibilities

Acting as the point of contact between the client throughout the home assessment scheduling process
Making a high volume of outbound contacts (calls/emails) to secure appointments
Maintain an appointment-setting process that accommodates the needs of both clients and business partners
Follow through with all tasks in an effective and efficient manner by using company and department resources
Consistently complete tasks with an increased focus on the details to improve the scheduling experience
Proactively and clearly communicate needs and concerns
Work to collaboratively respond to inquiries within 24 hours of receipt
Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)