Scheduling Coordinator

OhioHealth•New Albany, IN

7d•Onsite

About The Position

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Requirements

High School Diploma/GED
Knowledge of medical procedures and terminology
Ability to provide exceptional customer service
Ability to educate patients on check-in procedures and preparation

Nice To Haves

Experience in a health system
Experience with in-patient and/or out-patient procedure scheduling
Experience verifying demographic and insurance information

Responsibilities

Screens and directs telephone calls, scheduling patients services for all Centers.
Provides detailed information on all services and resources in multiple departments and services.
Interviews and obtains necessary information to process patient registration.
Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status.
Monitors progress of daily schedules.
Screens and directs calls within three rings and according to established quality customer service standards.
Informs management of patient complaints or other service concerns.
Maintains confidentiality in all communications.
Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
Identifies and implements problem solutions.
Participates in department process improvement efforts.
Participates in meetings, work related classes and orientation of coworkers.
Performs other miscellaneous duties as needed.
Responsibilities require focus on safety, quality and efficiency in performing job duties.