SCHEDULING COORDINATOR - AXIS SPINE CENTER

Northwest Specialty Hospital • Post Falls, ID

10d • Onsite

About The Position

Northwest Specialty Hospital is seeking a detail-oriented, customer-service-focused Scheduler to join our Axis Spine Team! The Scheduling Coordinator is responsible for scheduling appointments for patients, managing assigned providers' schedules, verifying demographic and insurance information for patients, and verifying that proper records and documentation are in place for appointments. Maintain accurate records associated with the scheduling and the processing of patient documentation. Provides excellent customer service to callers on a multi-line phone system. Returns voicemails to callers in a timely manner. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned.

Requirements

• High school diploma required
• Knowledge of basic computer programs such as Microsoft Office Suite
• Excellent skills in interpersonal communication to ensure the ability to build relationships with physicians or their support staff
• Demonstrates eligibility for employment in the United States
• Ability to work cooperatively in a team environment required
• Ability to communicate effectively verbally and in writing required
• Ability to multi-task, prioritize and meet deadlines required

Nice To Haves

• One year of prior clerical experience in a medical setting strongly preferred
• Knowledge of insurer and payer processes
• CPR/BLS or obtained within first ninety days of hire
• Knowledge of CPT, ICD-10 codes and medical terminology preferred
• Three years of medical office experience preferred

Responsibilities

• Scheduling appointments for patients
• Managing assigned providers' schedules
• Verifying demographic and insurance information for patients
• Verifying that proper records and documentation are in place for appointments
• Maintain accurate records associated with the scheduling and the processing of patient documentation
• Provides excellent customer service to callers on a multi-line phone system
• Returns voicemails to callers in a timely manner
• Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate
• Works under stress and in situations that demand patience and tact while providing impeccable service
• Other duties as assigned

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED