Scheduler

Done Right Hood & Fire Safety•New York, NY

64d•$25 - $27•Onsite

About The Position

Join a Growing Industry Leader in Fire Safety & Commercial Kitchen Services. We are a leading provider of commercial kitchen exhaust cleaning and fire safety services throughout New York City, Long Island, and Westchester. Our team is committed to delivering exceptional service, maintaining long-term client relationships, and ensuring the highest standards of safety and compliance. We are seeking an experienced Scheduling Coordinator who thrives in a fast-paced environment and has extensive knowledge of New York City's five boroughs. If you're highly organized, proactive, and skilled at coordinating field operations, we'd love to hear from you. As a Dispatcher / Scheduling Coordinator, you will play a critical role in managing daily field service operations. You'll coordinate technician schedules, optimize routes, communicate with customers, and ensure service requests are completed efficiently and on time. The ideal candidate is detail-oriented, solutions-driven, and capable of managing multiple priorities while maintaining excellent customer service.

Requirements

Minimum 3 years of dispatching or scheduling experience
Strong knowledge of New York City's five boroughs and traffic patterns
Excellent organizational and multitasking skills
Ability to work effectively under pressure in a fast-paced environment
Strong communication and customer service skills
Proficiency with dispatching/scheduling software and Microsoft Office
Detail-oriented with strong problem-solving abilities

Nice To Haves

Experience in fire protection, commercial kitchen services, environmental services, maintenance, or field service industries
Experience generating service quotes and managing technician schedules

Responsibilities

Schedule and dispatch field technicians for service appointments throughout NYC, Long Island, and Westchester
Coordinate routes to maximize technician efficiency and productivity
Communicate appointment details, updates, and schedule changes with customers
Monitor technician progress and job completion throughout the day
Collaborate with operations leadership to prioritize service requests and allocate resources effectively
Resolve scheduling conflicts, customer concerns, and emergency service requests
Maintain accurate records within dispatching and scheduling systems
Prepare and update service quotes while ensuring customer information remains current
Submit deficiency quotes identified during service visits
Follow company procedures and customer service standards
Assist other departments as needed to support daily operations