Scheduling Coord

Orlando Health•Orlando, FL

About The Position

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. The role requires providing accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. The coordinator must be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Exemplary customer service with a Patient First Philosophy is expected, along with superb telephone etiquette, a team player attitude, and professional communication skills at all times. The position involves utilizing registration and scheduling systems, web-based resources, and various computer applications. A basic understanding of medical needs during the screening process for scheduling an appointment is necessary. The coordinator will consistently review schedules daily, communicate all changes to appropriate staff, and meet departmental goals for productivity, quality, and customer service standards. Maintaining a working knowledge of ICD-9 (ICD-10) and CPT codes is also part of the role. Identifying and resolving customer service issues or initiating necessary follow-up is crucial. Adherence to the Orlando Health Professional Appearance Policy and maintaining regular, punctual attendance are required. The role also involves regular communication with practices regarding scheduling matters, attending departmental meetings, and participating in process improvement initiatives, while assuming responsibility for professional growth and development.

Requirements

High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
One (1) year of retail, customer service or health care experience.
Computer experience required.

Responsibilities

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.