Scheduling Care Coordinator Home Care (Brighton area)

Right at Home Central Michigan • Brighton, MI

15h • Onsite

About The Position

Ready to make a real difference in the lives of others? Join a compassionate team that values your growth, well-being, and success! At Right at Home, we're looking for dedicated team members who are passionate about person-centered care and committed to creating extraordinary care experiences for clients and families. If you’re seeking a rewarding opportunity where you can thrive both personally and professionally, we want you on our team! We are a locally owned home care company that has an exceptional culture. We are looking for great talent who can work in a fast-paced environment, who have exceptional skills in communication, organization and decision making. We offer paid training and a competitive salary with quarterly and annual bonus potential.

Requirements

• MUST HAVE EXPERIENCE SCHEDULING OVER 1,500 HOURS OF CARE PER WEEK
• High school diploma or equivalent
• Previous experience in home care administration, scheduling, or care coordination is preferred.
• Familiarity with home care terminology and procedures.
• Proficiency in using Google Workspace applications.
• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively in a fast paced environment.
• Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
• Attention to detail and accuracy in managing client records and scheduling information.
• Empathy and compassion in dealing with clients and their families during challenging times.
• Ability to work independently and as part of a team in a fast-paced home care environment.

Nice To Haves

• Associates or Bachelors degree preferred.

Responsibilities

• Coordinate and schedule shifts, services, and resources to ensure a seamless and coordinated home care experience.
• Receive and manage incoming shift requests from clients and their families.
• Use homecare software to coordinate and assign shifts based on availability, urgency, and client preferences.
• Efficiently manage calendars, ensuring optimal utilization of resources and minimizing gaps in schedules in a fast paced environment.
• Develops and maintains the client care plan, client and caregiver scheduling.
• Serves as a mentor to caregivers and supports their care delivery and development.
• Coordinate and successfully complete new prospect assessments, care plan development, initial paperwork and new client starts.
• Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
• Successfully trains and introduces care professionals during new client starts.
• Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.
• Support recruitment efforts for non medical home care private caregivers including CNA’s, HHA’s, and companion caregivers.
• Review applications, conduct phone screens, and schedule interviews.
• Participate in interviews and evaluate candidates for culture fit and skill alignment.
• Assist with background checks, reference checks, onboarding paperwork, and new hire documentation.
• Coordinate caregiver orientations and training sessions.
• Maintain an active pipeline of qualified caregivers to ensure adequate staffing levels.
• Partner with leadership to anticipate hiring needs based on client growth and scheduling demands.
• Develop strong working relationships with caregivers and clients.
• Maintain accurate and up-to-date records of client information, shifts, and care plans.
• Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
• Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
• Proactively address scheduling conflicts, cancellations, care professional call off's, no shows and rescheduling requests promptly and efficiently.
• Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
• Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
• Provide guidance and training to new employees or cross train team members on scheduling protocols and best practices.
• Assist colleagues in handling complex scheduling scenarios and resolving issues.

Benefits

• Paid training
• Competitive salary
• Quarterly and annual bonus potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED