Scheduling Associate

LIFE Pittsburgh•Green Tree, PA

11h•$25 - $30•Onsite

About The Position

Working under the direction of the Community Scheduling Supervisor, the Scheduling Associate ensures that staffing needs are scheduled appropriately and consistently to meet the needs of Participants utilizing LIFE Pittsburgh staff and external staffing agencies. This role involves accurate data entry, communication with staff and agencies, and problem-solving to maintain seamless participant care.

Requirements

Ability to oversee and collaborate on scheduling needs of participants at all ADHC of LIFE Pittsburgh.
Ability to use and educate staff on the use of scheduling software utilized by the department.
Ability to obtain and interpret information in terms of the specific needs of the Participants served.
Possesses knowledge of human growth and development of the Participants in the LIFE Pittsburgh program.
Understands the range of treatment needed by the Participants served.
Demonstrate initiative and resourcefulness, discretion, tact, patience, good judgment, and sound leadership abilities.
Empathetic and compassionate demeanor in caring for the elderly.
Valid Driver’s license and automobile insurance.
Must have a vehicle for travel.
HS Diploma required.
Minimum 3 years’ experience with health care related scheduling.
Minimum of 3-5 years direct care experience as a Nursing Assistant, Home Care service or other comparable/demonstrated experience.
One to three (1-3) years in a progressive management/supervisory role.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Enter and schedule all allocated services accurately into the Home Trak database.
Dispense information to staff and monitor the efficiency of staffing assignments in collaboration with the Community Care Supervisor, Community Care Scheduling Coordinator, and Community Care Coordinator.
Provide external staffing agencies with accurate and complete staffing assignments, including Participant demographics, relevant diagnosis, geographic directions, and required duties.
Maintain an in-depth understanding of personal care assignments and the skills/knowledge required to ensure schedule alterations do not interrupt Participant care.
Provide frequent feedback to the PACE team regarding the need for PCA services to be re-evaluated, discontinued, changed, or initiated.
Develop strong, professional relationships and customer service with external and internal representatives and staff to ensure effective communication, collaboration, and cooperation.
Effectively problem-solve staffing shortages, call-offs, and other staffing challenges by finding creative alternatives and collaborating with other scheduling staff, transportation, and the IDT team.
Match staff availability with open participant visits in a manner that ensures services are provided respectfully and with quality.
Maintain the computerized staffing scheduling system that monitors the allocation and coordination of each Participant’s plan of care.
Utilize Excel, Word, and other software applications for maintenance and dissemination of information, as well as report generation.
Provide clear and timely communication of information to Personal Care staff, other team members, and external staffing agencies in compliance with LIFE Pittsburgh standards on privacy and HIPAA regulations.
Assist with the development, implementation, and monitoring of department procedures to assure personal care services are properly scheduled according to Participants Plan of Care.
May perform additional essential and/or non-essential job functions as assigned by supervisor.
Provide services promptly, exercise tact, patience, and courtesy at all times, and conduct oneself in a professional manner.
Proactively maintain requirements for the position (e.g., access of a vehicle, valid driver’s license and auto insurance, annual TB, bi-annual physical, etc.) and maintain compliance with educational requirements.