Scheduling and Patient Services - General Pediatrics, Albany

Albany Medical Center•Albany, NY

3d•Onsite

About The Position

This role is responsible for assisting patients at the front desk, managing patient records in the electronic medical record system, updating insurance information, collecting co-pays, scheduling follow-up appointments and referrals, and communicating professionally with all parties involved. The position also involves preparing patient paperwork, discussing financial obligations, and ensuring an optimal patient experience while prioritizing safety.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years of office experience, or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Assist all patients that report to the front check in desk.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow up appointments and referral as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.