Scheduling and Patient Services - General Pediatrics, Albany

Albany Medical Center • Albany, NY

1d • Onsite

About The Position

This position is for a Scheduling and Patient Services role in General Pediatrics at Albany Medical Center. The role involves assisting patients at the front check-in desk, greeting them professionally, and interacting with a diverse patient population. Key duties include utilizing the electronic medical record for patient registration and record maintenance, updating insurance information, collecting co-pays, and scheduling follow-up appointments and referrals. The role also requires knowledge of state and government agencies for proper consents and professional communication with all parties including providers, patients, clinical care teams, and insurance companies. The individual will be responsible for complex patient registration and scheduling, preparing patient paperwork, discussing financial obligations, and supporting clinical workflow across multiple systems. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region, and the area's largest private employer with over 10,000 employees. It offers a full range of inpatient and outpatient care, including the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.

Requirements

• High School Diploma/G.E.D. - required
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• 2-3 years of office experience, or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Assist all patients that report to the front check in desk.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referral as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees