Scheduling and Patient Services Lead - Pathology

Albany Medical Center • Albany, NY

2d • Onsite

About The Position

The Scheduling and Patient Services Lead serves as a vital administrative bridge within the Department of Pathology, providing high-level executive support for the Department Chair's Office while providing targeted administrative support to the Pathology Residency Coordinator. Success in this position requires managing a broad range of administrative duties within a dynamic academic healthcare environment. Albany Med offers a competitive salary and benefits package that includes: Excellent benefits including health/dental/vision Employer-funded pension plan Paid Leave Albany Med is the premier health care system in Northeastern New York. It is the region’s only academic health sciences center, comprised of Albany Medical Center Hospital, Albany Medical College, the Albany Med Physician’s Group, and affiliate hospitals Saratoga Hospital and Columbia Memorial Health. Anchored in the beautiful and historic City of Albany, New York, Albany Med offers a wide range of specialty care which provides unique opportunities to gain invaluable experience. It is the region’s only Level I trauma center for more than three million people in 25 counties and is home to the region’s only level IV neonatal intensive care unit (NICU), and the region’s only pediatric emergency department and children’s hospital. Albany Med employs the largest group of world-class specialists and subspecialists in northeastern New York. Albany Med’s mission is to provide unparalleled adult and pediatric patient care, high-quality medical education, and biomedical research that results in medical innovations. Thank you for your interest in Albany Med! Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including: Relevant Background Check(s) Drug Screen PPD / Tuberculosis Test Reference Check Applicable vaccinations Albany Med is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Position Summary: Supports routine operations of the department included but not limited to: Back up to administrative coordinators Assistance to Department Chair as needed Sort mail Changes to the Pathologist Service Schedule Assist with reimbursement requests as needed Assist Residency Coordinator with Academic Program Participate in departmental meetings as needed Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Preferred 2-3 years office experience or one year of related experience in a medical practice
• Skills, Knowledge & Abilities: High energy and professional demeanor
• Excellent customer service skills
• Excellent analytical skills
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalate issues as needed

Responsibilities

• Back up to administrative coordinators
• Assistance to Department Chair as needed
• Sort mail
• Changes to the Pathologist Service Schedule
• Assist with reimbursement requests as needed
• Assist Residency Coordinator with Academic Program
• Participate in departmental meetings as needed
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
• Answer incoming phone calls and direct appropriately to team members
• Conveys professional image by adhering to the established dress code.

Benefits

• Excellent benefits including health/dental/vision
• Employer-funded pension plan
• Paid Leave
• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees