Scheduling and Patient Services Lead - General Surgery, Albany

Albany Medical Center • Albany, NY

4d • $49,763 - $69,668 • Onsite

About The Position

Albany Medical Center is seeking a Scheduling and Patient Services Lead for the General Surgery Office. This full-time position (40 hours/week) is responsible for facilitating coordination of front and/or back office operations, managing patient interactions, utilizing the electronic medical record, scheduling appointments and procedures, and coordinating referrals and prior authorizations. The ideal candidate will be able to multitask in a fast-paced environment, both independently and as part of a team.

Requirements

• High School Diploma/G.E.D. - required
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• Associate's Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office
• Answer incoming phone calls and direct appropriately to team members
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Schedule appointments, new or follow up visits (Check-In/Check-Out)
• Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)
• Schedule Surgical Procedures (applicable to Surgery Depts only)

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED