Scheduling and Insurance Coordinator

Chesterland Family Dental Care•Chesterland, OH

3d•Onsite

About The Position

Join Our Team! Chesterland Family Dental Care | Chesterland, OH We aren't just looking for someone to answer the phones. We're looking for someone who gets excited about changing lives through dentistry. At Chesterland Family Dental Care, we believe dentistry is about so much more than teeth. It's about helping people smile with confidence, relieving pain, building relationships, and making every patient feel like family. We're a team that works hard, laughs often, celebrates wins together, and is constantly looking for new aspects of dentistry to learn. We are not looking to simply fill a role. We are looking for the right person that vibes with the team, wants to learn everything and more about dentistry, and has a positive attitude. Our Culture We invest in continuing education. We celebrate new ideas. We support one another. We communicate honestly. We genuinely care about our patients and each other. If you're looking for a place that you can simply "clock in and clock out", we probably aren't the right fit. We are not, and never will be, a DSO.

Requirements

Naturally kind and enjoy connecting with people
Has a positive attitude- even during the busy moments
Thrives in a fast-paced environment
Highly organized
Confident in making decisions and solving problems
Takes ownership
Coachable
Love learning and has a genuine passion for dentistry and helping people
Value teamwork and appreciate a team that doesn't say "That's not my job"
At least 3 years of dental office experience preferred
Strong knowledge of dental insurance and scheduling
Exceptional customer service
Comfortable talking about and collecting money

Nice To Haves

Knowledge of Dentrix and Dental Intelligence a plus

Responsibilities

Creating an exceptional first impression for every patient, over the phone and in person
Scheduling appointments to help patients while also keeping the doctor's schedule full and productive
Answering phones with kindness and compassion
Verifying insurance benefits and helping patients understand their coverage
Presenting treatment plans
Collecting patient payments and co-pays
Posting insurance payments
Confirming appointments and filling any gaps in the schedule
Helping with: billing, accounts receivable, and insurance aging
Helping the team achieve daily and monthly goals