Jr. Scheduling Agent
Montachusett Regional Transit Authority•Fitchburg, MA
•$17 - $20•Onsite
About The Position
As a Scheduling Agent, you will be working as a team, covering approved medical transportation for MART’s MassHealth PT1 approved members by placing outbound calls to our contracted vendors. As a scheduler you work closely with your teammates to make sure all transportation requests are covered as required by MART’s contract with Executive office of Health and Human Services, “EOHHS”.
Requirements
- High School Diploma or equivalent
- Reliable means of transportation to get to work
- Must maintain confidentiality of PHI and HIPAA
- Excellent verbal and written communication skills, including sound knowledge of telephone etiquette
- Basic computer proficiency (MS Office – Word, Excel and Outlook)
- Must have critical thinking and problem-solving skills
- Ability to manage difficult client and/or vendor situations
- Ability to treat people with respect under all circumstances
- Ability to adapt to changes, meet the changing demands of the work environment, any delays or other unexpected demands.
- Punctuality
- Dependability: to follow instructions as well as take responsibility for own actions
- Ability to work well as part of a team
- Attention to detail
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Ability to maintain a high level of confidentiality
Nice To Haves
- Bilingual a plus
Responsibilities
- Uses Computerized Routing & Planning Software, to schedule passenger routes in accordance with service requirements
- Communicates extensively with contracted transportation vendors via phone regarding regular changes, additions, cancellations, service expectations, etc.
- Understands customer expectations, special needs population, and vendor service requirements
- Maintains a comprehensive and accurate database of program schedules by area, vendor vehicle configurations and client files related to special needs requirements
- Cross Trains with Call Center to provide lateral service(s) and team support when needed
- Cross Trains in shared ride programs to create shared rides for contract compliance
- Provides follow up calls to clients
- Performs other duties as assigned by Team Lead or department Manager
- Maintains compliance with all company policies and procedures
- Overtime may be required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
