Scheduling Agent

PRIME Corporate Services•Murray, UT

19h•$17 - $19•Onsite

About The Position

The Scheduling Agent is responsible for communicating with prospective and existing customers through outbound and inbound calls, text messages, and email communication to schedule appointments for the Company’s sales team. This role supports customer engagement, appointment coordination, and daily operational support while maintaining a professional and positive customer experience. The Scheduling Agent brings a strong foundation in customer service, communication, and organizational support. Additional accountabilities include: Make outbound calls to prospective customers to schedule appointments on the sales calendar Respond to inbound phone calls and assist customers professionally and efficiently Communicate with leads and customers through phone calls, text messages, and emails Maintain accurate records, notes, and updates within Company systems Work closely with multiple departments to support customer needs and operational tasks Follow Company scheduling processes, procedures, and communication standards Demonstrate professionalism and consistency in customer communication Maintain accurate scheduling records and appointment documentation Exhibit strong organization, follow-through, and time management skills Support sales and operational teams effectively

Requirements

High School Diploma or equivalent (required)
Minimum of 1 year of customer service experience required
Strong verbal and written communication skills
Comfortable speaking on the phone for extended periods of time
Basic computer proficiency and ability to learn Company systems quickly

Nice To Haves

Contact center or call center experience preferred but not required

Responsibilities

Make outbound calls to prospective customers to schedule appointments on the sales calendar
Respond to inbound phone calls and assist customers professionally and efficiently
Communicate with leads and customers through phone calls, text messages, and emails
Maintain accurate records, notes, and updates within Company systems
Work closely with multiple departments to support customer needs and operational tasks
Follow Company scheduling processes, procedures, and communication standards
Demonstrate professionalism and consistency in customer communication
Maintain accurate scheduling records and appointment documentation
Exhibit strong organization, follow-through, and time management skills
Support sales and operational teams effectively