Scheduling Agent

Avo T&L • Cocoa, FL

4d • Hybrid

About The Position

Avé Transportation & Language Solutions is seeking a detail-oriented and highly organized Scheduling Agent to coordinate transportation services and language support appointments. This role is essential in ensuring smooth daily operations by efficiently managing schedules, communicating with clients and service providers, and resolving scheduling conflicts in real time.

Requirements

• High school diploma or equivalent
• Previous experience in scheduling, dispatching, customer service, or logistics preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with scheduling software, spreadsheets, and general computer applications

Nice To Haves

• Associate's or bachelor's degree preferred
• Bilingual or multilingual abilities are a plus

Responsibilities

• Coordinate and schedule transportation services and language interpretation/translation appointments
• Communicate with clients, drivers, interpreters, and internal team members to confirm bookings and updates
• Monitor daily schedules and make adjustments as needed to accommodate changes or urgent requests
• Ensure accurate data entry and maintenance of scheduling systems and records
• Handle incoming calls, emails, and messages related to scheduling inquiries
• Resolve scheduling conflicts quickly and professionally
• Track and report no-shows, cancellations, and service issues
• Maintain a high level of customer service and professionalism in all interactions

Benefits

• Opportunity to be part of a mission-driven company improving access to transportation and communication services
• Collaborative and supportive team environment
• Growth opportunities within operations and coordination roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED