Customer Scheduling Agent
ArqAi•Fort Myers, FL
•Onsite
About The Position
At ArqAi We’re seeking a Customer Scheduling Agent to join our ArqAi Support Center in Fort Myers, FL. If you’re passionate about home automation and want to be part of a team that values innovation, craftsmanship, and exceptional customer experiences — this is the opportunity for you.
Requirements
- Strong organizational and time-management skills to coordinate appointments and daily tasks.
- Attention to detail with the ability to verify orders and follow up for accuracy.
- Basic technical aptitude to provide Tier 1 support.
- Excellent communication and customer service skills, both verbal and written.
- Ability to work effectively with internal teams and across departments.
- Sales skills and comfortable presenting service plans to customers.
- Must NOT have a criminal record history
- Must be able to pass background check and drug screen
Nice To Haves
- Proficiency with scheduling software, CRMs, or related systems preferred.
Responsibilities
- Schedule customer appointments and coordinate daily assignments for Technicians.
- Inspect orders for accuracy and follow up with internal teams to ensure precision.
- Assist Help Desk Agents with basic Tier 1 support as needed.
- Create and schedule work orders efficiently.
- Promote and sell service plans to customers.
Benefits
- Medical, dental, and vision coverage
- 401(k) participation
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
