Scheduling Administrative Assistant

Guardian Fire Services•Wheat Ridge, CO

4d•Onsite

About The Position

Arapahoe Fire Protection, a leading fire protection company founded in 1989, is seeking a Scheduling Administrative Assistant for its Wheat Ridge, Colorado office. This family-owned company values its employees and is looking for individuals who can grow with them and potentially become future leaders. The role is crucial in supporting the company owners, managers, and technicians to ensure outstanding professional service and an improved customer experience. The assistant will manage client interactions, track requests, and resolve concerns efficiently.

Requirements

Strong organizational and follow-up skills.
Ability to communicate effectively via telephone, email, text, and video conferencing.
Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure.
Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.
A personality that is energetic, pro-active, approachable and friendly, and professional.
A “team player” attitude.
Background demonstrating extraordinary work ethic, dependability, and reliability.
History of building trust and maintaining confidentiality.
A willingness to learn.
High school diploma or equivalent.
1-2 years + administrative, scheduling experience, or relevant experience.
Proficient use of Word, Excel and TEAMS.

Responsibilities

Works closely with company owners, managers and technicians to provide its customers with outstanding professional service.
Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.
Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.
Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.
Utilizes electronic filing systems for internal documentation and client deliverables.
Works on one-time projects as needed.
Performs other tasks or projects assigned by supervisor.
Scheduling internally with technicians and externally with clients.
Contributes to team effort by accomplishing and achieving results.
Identifies change in processes and the optimal application to promote efficiency.